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FREQUENTLY ASKED QUESTIONS (FAQs)
How much is shipping?
- Flat rate $4.99 for all US orders. Flat rate $12.99 for international orders.
How long does shipping take?
- Production time: 4–10 business days depending on product complexity.
- Shipping time (US): 5–8 business days.
- Shipping time (International): 7–12 business days.
- Estimated Delivery = Production + Shipping.
- Full details: Shipping Policy.
How do I track my order?
- You’ll get a tracking link via email once your order ships.
- You can track anytime via our Track Order page.
Do I pay customs fees?
- International customers are responsible for any import duties or taxes.
What if I typed the wrong address?
- Please double-check your address when placing an order. We are not responsible for shipping to incorrect addresses. Reshipping fees apply.
Who do I contact for help?