OSU Cowboys Orange Tropical Sunset Hawaiian Shirt

Sohemix Shipping Policy

Welcome to Sohemix! We’re thrilled you’re here and can’t wait for you to enjoy our premium embroidered shirts. We’re committed to making your shopping experience smooth, transparent, and worry-free. Please take a moment to review our Shipping Policy below so you know exactly what to expect from the moment you order to the moment your package arrives.

1️⃣ Order Processing Time

At Sohemix, we know you’re eager to wear your new embroidered garments. That’s why we carefully balance speed with quality:

• Processing Time: Orders are processed within 3–5 business days (Monday–Saturday).

• Orders placed on Sundays or public holidays will begin processing the next business day.

• Our team inspects every item to meet our high-quality standards before dispatch.

2️⃣ Shipping Timeframe

Once your order is packed and ready, we ship fast and reliably with trusted carriers:

• United States: Estimated delivery within 5–7 business days.

• International: Estimated delivery within 10–15 business days.

Please note that factors like severe weather or carrier delays may occasionally affect delivery times. We appreciate your understanding and patience in such cases.

3️⃣ Shipping Costs

We keep shipping straightforward and affordable:

• US Shipping: $4.99 flat rate

• International Shipping: $12.99 flat rate

• No hidden fees or minimums — what you see at checkout is exactly what you pay.

4️⃣ Shipping Methods

To ensure safe, timely delivery, we partner with reputable carriers including USPS, FedEx, and DHL.

• Delivery Options: Available shipping methods may vary depending on your location and order size.

• All shipments come with tracking for peace of mind.

5️⃣ Order Tracking

We believe in full transparency:

• Once your order ships, you’ll receive a shipping confirmation email with a tracking number.

• You can track your package in real time using the carrier’s tracking page.

6️⃣ Shipping Areas

Sohemix proudly ships to:

✅ All US States & Territories, including Puerto Rico, Hawaii, and Washington DC.
✅ Selected International Countries, including:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam, Israel, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom, South Africa, Costa Rica, Monaco.

Note: Unfortunately, we do not ship to Military APO/FPO addresses at this time.

7️⃣ Taxes

We aim to keep things simple:

• No Surprise Tax: Sohemix includes applicable sales tax in the total price at checkout where required.

• Tax rates vary by state — your final amount always reflects local requirements upfront.

8️⃣ Delivery Issues

We always strive for smooth delivery, but if something goes wrong:

• Delayed Orders: If your order hasn’t arrived within the expected timeframe, please contact us at [email protected] with your order number. We’ll investigate and keep you updated.

• Wrong Address: Double-check your shipping address at checkout! If you spot an error, contact us immediately. We’ll try to update it before shipping, but once dispatched, changes may not be possible and re-shipping fees may apply.

9️⃣ Contact Us

Questions? We’re here to help!

📧 Email: [email protected]
📞 Phone: +84 862188826
🏢 Address: 6400 SW 107th St, Miami, FL 33156, United States
🕘 Support Hours: Monday–Friday, 9:00 AM–5:00 PM EST